Your signed agreement controls. This public summary is intended to explain our general policy. Your Client Services Agreement, service schedule, and nonwaivable law determine your exact rights.
California three-business-day cancellation right
A California buyer may cancel the matchmaking service agreement without penalty or obligation at any time before midnight of the original contract seller’s third business day following the date of the contract, excluding Sundays and holidays. Send a clear written and dated cancellation request to helloamora.matchmaking@gmail.com. Include your full name, the date of your agreement, and a statement that you are canceling.
When Amora receives a timely cancellation notice under this right, amounts paid will be refunded within 10 days, as stated in the Client Services Agreement.
After the cancellation period
After the applicable statutory cancellation period, enrollment fees, installments, and other service fees are final and nonrefundable, except when the signed agreement, a written addendum, or nonwaivable law requires otherwise. This includes cancellation based on a change of mind, dissatisfaction with a proposed match, a declined introduction, lack of chemistry, client-caused scheduling difficulties, or a decision to stop participating.
When an introduction or session is delivered
The signed service schedule defines when an introduction, chemistry call, coaching session, or other service counts as delivered. Unless the agreement says otherwise, an introduction may be counted when Amora provides approved contact information, directly facilitates an introduction, or connects the parties through a chemistry call. A coaching session may count when attended or when the client misses or cancels without the required notice.
Required exceptions
Refunds or relief may apply when required by law or the signed agreement, including qualifying death or disability, certain relocations, Amora’s inability to provide undelivered contracted services after termination without client breach, or a noncompliant agreement. Documentation and lawful deductions or fees may apply as described in the agreement.
Installments and recurring charges
Installment payments divide the agreed total price and do not automatically make the service month-to-month. To stop an authorized charge or report a billing issue, contact Amora promptly. Canceling future automatic charges does not erase amounts already due under a signed agreement unless law or the agreement provides otherwise.
How to request review
Email your name, payment date, amount, reason for the request, and supporting information to the address below. We will review the request against your signed agreement and applicable law. This process does not limit any right or deadline that cannot legally be waived.